I feel that it's worth mentioning the fact that Abbey IS updating it's business security system and that users will be asked to revalidate their logins and provide new security details. BUT, what is important to know is:
This update will not be requested through any emails and will only be requested after users have naturally visited and logged onto their normal services.
This is very important. If you receive an email asking you to update your details, it is almost certainly a fake. These details are being provided to users after they log on, of their own accord. Likewise, it will be up to users to decide when to log on to their internet banking accounts and do this through their normal links.
Here's a couple of Q&As from the bank:
Q. How will I know what to do?
A. The upgrade is planned to take place over the next few weeks. Until then you can continue to log on as normal. When the upgrade is complete we will take you through the process step by step. It will take no longer than ten minutes and you will only need to complete the process the first time you log on after the upgrade has taken place.
Q. How will I access my account?
A. AFTER you have successfully logged on using your existing security details, you will be asked to select new security information online via our e-bank. We will ask you to do this when the upgrade has been completed. Please be aware we will NEVER ask you to provide any security details by responding to an email.
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